A change is coming to the Austin 311 non-emergency line. Currently, the line is available 24 hours a day, but that will soon be adjusted. The city plans to stop taking overnight calls later this year as part of a pilot program.
This means call takers will be moved from overnight hours to times when the line is busier. Further details about the pilot program can be found through the city or local news sources, such as KXAN-NBC.
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